Randy and I want to thank you for all the hard work and extra efforts that it took to help us close on our home within 2 weeks. Ally and her team communicated with both Randy and I, as requested. The process was easier than what I remembered when purchasing a home many years ago. Because we were working with a short time frame, at times, the process became a little overwhelming for us. So, the thing that made it easier was the online process of filling out forms, uploading documents, and signing documents. I would say because of our age range, that also made things more difficult . Even though you were very responsive to answer questions, maybe some extra instructions to break down the process might help. As far as the closing day, it was confusing and frustrating that the sellers did not have all the documents needed to close. Perhaps a check list of some sort on what documents are needed at the closing would have been beneficial to all of us. I do realize that the timing of recording of the deed is not in your control. I think we jumped the gun in thinking we would have access to enter the house, so that was over planning on our part. We do appreciate the expertise and knowledge base that Ally and her team displayed. Ally was friendly, professional and very pleasant to work with, as were her other team members. I am so glad that Laura suggested working with you . We will both be recommending Ally, Laura, and their team in the future. Warm regards, Loretta and Randy Ludington