My frustration came from being sent between members of the lending team. I had provided information up front that was not passed on. I was sending repeat information/ documents and had to explain a few situations to 2-3 members of the team. It would be nice to have one point of contact from start to finish. While internally you’re a team, to the consumer it gets confusing who you should be taking to and then new people I’ve never heard of pop up out of nowhere. Was a bit upsetting at times.