Service seemed to lack as we got further down the process. Appraiser didn’t know the house was a rental property so that added complications. Closing team didn’t know we lived in another state, which added complications. Closing costs kept going up with no explanation. And we were given three hours to find a notary, sign all documents and then ship them out. I refinanced my home In Colorado at the same time as our Nashville house and I closed one month faster in Colorado and felt much more valued by my lending agent in Colorado